Return Policy
Effective Date: June 22, 2026
At Wave Visions, we are committed to delivering high-quality Medical IoT Devices and healthcare equipment. Customer satisfaction and product reliability are our priorities.
Returns Eligibility
Products purchased from Wave Visions are eligible for return only in cases of verified manufacturing defects.
A product may be considered for return if:
- The product has a manufacturing defect.
- The defect is reported within the applicable warranty or inspection period.
- The product has been used according to the recommended operating conditions and instructions.
Non-Returnable Items
Wave Visions does not accept returns for:
- Products without manufacturing defects.
- Incorrect product selection or ordering by the customer.
- Damage caused by improper installation, misuse, mishandling, modification, negligence, or unauthorized repairs.
- Normal wear and tear.
- Products damaged during operation due to factors outside the manufacturer’s control.
Return Request Process
If you believe your product has a manufacturing defect, please contact our support team with the following information:
- Product name and model
- Serial number (if applicable)
- Purchase details
- Description of the issue
- Supporting photographs or videos, if available
Our technical team may review the issue remotely or request further inspection before approving a return.
Inspection and Approval
All returned products are subject to inspection by Wave Visions. If the defect is confirmed to be a manufacturing defect, Wave Visions may, at its discretion:
- Repair the product,
- Replace the product, or
- Provide an appropriate resolution in accordance with the product warranty terms.
Shipping for Approved Returns
For approved manufacturing defect claims, return shipping instructions will be provided by Wave Visions. Unauthorized returns may not be accepted.
Contact Information
For return requests or product support, please contact:
Website: www.wavevisions.in
Email: wavevisions@gmail.com